|| Return Policy ||

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@firstpharmacy.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@firstpharmacy.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food) custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

 

  • First Pharmacy IS NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES.
  • ONCE an ORDER HAS BEEN SCANNED BY THE MAIL CARRIER, First Pharmacy WILL CEASE TO HAVE ANY LIABILITY PERTAINING TO THE ORDER DELIVERY; all items at that juncture will be considered the sole responsibility and property of the customer.

FAQs

Where are you located ?

We offer our service in two locations on the great island of Puerto Rico. First Location being Hyde Park 870 Calle Las Marias San Juan PR 00927 and our second location is on the Carr #2 Villa Capparra Guaynabo PR 00966

RX Local Delivery

At First Pharmacy we have local FREE DELIVERY!! If you have trouble looking for your medications, if you are in charge of a patient or have a loved one in a care center, we can help!! contact (787 )763-9536 or email at info@firstpharmacy.comand we guide you! Grab this opportunity.  Certain restrictions apply 

 

En First Pharmacy tenemos ENVÍO GRATIS local !! Si tiene problemas para buscar sus medicamentos, si está a cargo de un paciente o tiene un ser querido en un centro de atención, ¡podemos ayudarlo! comuníquese con (787) 763-9536 o envíe un correo electrónico a info@firstpharmacy.com ¡y lo guiamos! Aprovecha esta oportunidad. Se aplican ciertas restricciones

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